Terms & Conditions
If you require tickets to be posted out there will be an additional fee of £1.00 added to your final bill. Tickets can be emailed free of charge.
All ages are welcome to travel with us, but in order to make a booking or travel with us you must be accompanied by a paying adult, the age of an adult is 16 and over.
We require a mobile contact number for one member of your group so we are able to contact you on the day, should you not be at a pickup point at the correct time, we must be able to get in touch if required. If you do not provide a mobile number we cannot accept any responsibility for you missing the coach.
If, after your travel ticket has been issued, you wish to change any named parties on the booking, you may do so free of charge. Any changes you may need to make to your pickup point, you must do so 14 days prior to departure. Requests for alternative pickup points for any parties on the booking will try to be accommodated for if we have the availability to do so. If we are unable to accommodate then the pickup point confirmed on the travel ticket issued at the time of booking will still stand.
The person making a booking does so on behalf of all persons named on it, and they will become directly responsible to ClickTrips for the payment of the total price and if applicable, for the cancellation charges and disbursements of any funds.
Refunds and Cancellations
As standard tickets are purchased on a non-refundable basis. However, we understand that in certain situations cancelling may be the only option available to you, therefore our team may allow for circumstantial discretion in the form of a cash refund minus a 10% admin charge if cancelling 21 days or more in advance of the trip, an account credit if cancelling 14 days or more in advance of the trip.
ClickTrips accepts no liability for any loss incurred if the day trip does not go ahead due to inclement weather or unforeseen circumstances beyond its control, or if the trip departs but fails to arrive at the destination.
Our Cancellations and Amendments
We reserve the right in any circumstances (including failure to reach sufficient numbers) to cancel your trip and in this event, we will return to you all money you have paid to us or will offer you an alternative, available day trip to purchase of comparable standard. The arrangements for our excursions are made many months in advance, sometimes minor amendments (such as to departure times or pickup points) are unavoidable and we reserve the right to amend details when required and we will do our best to keep you informed. For major amendments, such as cancellation due to insufficient bookings, passengers will be offered the choice of an alternative day trip if available, or a refund in full of all monies paid. Either way, ClickTrips, will be exempt from any further liability.
Your Travel Ticket clearly shows the departure point and the departure times are clearly listed on the trip page on our website, if a time is not specified we will contact you 7 days prior to the trip and advise you by telephone of this time. You are responsible for ensuring that you are at the correct departure point at the correct time, and we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point. Drivers will have a list of passengers boarding at each pick up point, and in the event of clients not being at the booked pick up point, they will endeavour to trace them but they and ClickTrips hold no liability over their whereabouts. The coach will wait a reasonable time, but if a client is delayed or not able to join the coach early notification will avoid unnecessary delay and inconvenience to other passengers.
We arrange departure times to give reasonable allowance for delays which may be incurred en route to destinations. In the event of delays beyond our reasonable control (eg roadworks/accidents/unexpected traffic etc), liability is restricted to returning you to your point of departure.
In the event of coach breakdown, we will normally be able to provide alternative transport arrangements in sufficient time to avoid a major impact on the day. ClickTrips shall be exempt from any further liability.
Right of Admission
The right of admission to any event is reserved to the promoter. ClickTrips will not accept any liability or offer any refund or compensation in the event that you are refused entry to a venue by nature of your behaviour or demeanour (eg. drunkenness or under the influence of alcohol and/or other drugs, being, or appearing to be, under the age limit for admission, acting in such a manner that you are refused entry). You must be prepared to be subjected to a security search of your person and belongings.
In the event of an event being cancelled 12 hours or more before the commencement of the performance, we will make every endeavour to contact customers to inform them of the cancellation. ClickTrips will endeavour to obtain a transfer to a rescheduled date or refund in full.
Coach seats are not allocated and are available at one seat per passenger on a first-come-first-serve basis at the time of boarding.
Journey Times, Pick Ups and Return Schedules
Although you will be provided with anticipated details at the time of booking, these cannot be guaranteed and may change due to circumstances beyond our control.
If you have a special request, we will do our best to help, but we cannot guarantee that it will be fulfilled. Please inform us of your request before you make your booking.
ClickTrips reserve the unconditional right to refuse a booking or terminate a customer’s booking in the event of unreasonable conduct which in our opinion is likely to cause damage, distress, danger or annoyance to other customers, employees, drivers, property or to any third party. If you are prevented from travelling or continuing your day trip by such a termination our responsibility for your trip thereupon ceases. Full cancellation charges will apply and we will be under no obligation for any refund, compensation or loss which you may incur.
Alcohol and Drugs
ClickTrips has a firm zero-tolerance policy for alcohol and drugs and reserves the right to refuse travel to anyone carrying or is deemed to be under the influence of alcohol and/or drugs. Alcohol and drugs are strictly prohibited on board the coach. You must be prepared to be subjected to a security search of your person and belongings for the safety of the other passengers. Any failure to comply with our terms for Alcohol and Drugs will result in refusal to travel without compensation, credit, or refund and may incur a travel ban on our services.
Passengers with Disabilities
Should you or a member of your party have any medical conditions or disability that may affect the day trip or event, please advise us prior to confirming the booking so that we can advise you as to the suitability of the day trip or event. If a passenger requires assistance then they must travel with an able bodied carer or friend. We will make every effort to accommodate the passenger. Please contact us with regard to our policy on wheelchairs and mobility scooters. If you are travelling alone, we ask that you please provide a contact number for someone we can contact in the event of an emergency.
We advise all our customers to take out travel insurance to cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges.
Loyalty Card Scheme
Use of the ClickTrips Loyalty Card, hereafter known as ‘The Card’, constitutes your acceptance of these terms and conditions. The card must be presented on the day of travel both for acquiring stamps and for redeeming the full card. You can only receive one stamp per person per trip (overnight trips count towards one stamp). Photocopies of cards will not be accepted, you must present the original card. Redemption of your free trip cannot be used in conjunction with any other offer or discount, except at the manager’s discretion. The card cannot be exchanged for cash or credit and has no cash or transferrable value. You cannot transfer stamps or trip redemptions to anyone else. You may only use one stamp card per transaction. Multiple redemptions from multiple cards will not be granted. Once the card is full it can only be exchanged for a day trip excluding any admissions due, for example, admission to the attraction – in this instance we will advise you of the cost of admission to be paid at the time of redemption. Any additional monies owed must be paid upon booking and you must bring the fully stamped card with you on the day of travel.
Stamps will be recorded, allowing us to monitor for misuse of the scheme. Anyone found to be in breach of the terms and conditions as stated, or found to be forging stamps or cards, or abusing the system will have any stamps revoked and will be unable to participate in our loyalty scheme.
Terms and conditions may be altered at any time and the program may be withdrawn at any time without notice.
Gift Cards and Vouchers
ClickTrip gift cards and vouchers have no value until purchased or distributed. You are solely responsible for the protection of gift cards and vouchers since they hold a credit towards your trip with us. The balance cannot be returned to you if it is lost or stolen. They may not be re-sold and ClickTrips is not responsible for any unauthorised use or resale of them. The value on this card may only be used to book our trips, this excludes any third-party products or on-the-day products such as food and drink which we may sell on the coach. Gift cards and vouchers cannot be exchanged for cash or any other form of monetary credit outside of the virtual ClickTrips credit. Our gift cards and vouchers are neither credit, charge or cheque guarantee. For gift cards, the balance will expire 24 months after the purchase date, for vouchers the expiry date may vary from voucher to voucher and will be expressed at the time of issue, should no expiry be expressed, the voucher will have a mandatory expiry of 12 months and it is at ClickTrips digression whether any expiry extensions be granted. ClickTrips reserved the right to expire any gift card or voucher at any time during the cards validity if circumstances arise to support such action. Gift cards and vouchers as standard can only be used once and any remaining unspent balance will be lost after the first use, however certain vouchers (when detailed) may have multiple usage terms. ClickTrips reserves the right to amend these terms and conditions at any time, without notice. Further terms and conditions apply, and are detailed throughout this Terms and Conditions document.
If any discarded articles are left on the vehicle, the person finding it must notify and hand the article to the driver in the same condition in which it was found. We accept no responsibility for damage or loss of property on board the coach. Any belongings left on the coach are done so at your own risk.
If you have a complaint during your excursion, please inform, in the first instance, the supplier of the service and then inform our driver who will do their best to help you there and then. If the matter is not resolved on the day you must notify us in writing within 14 days of the completion of the excursion and this must be by email to:
Failure to establish your complaint immediately in accordance with the above procedure may affect the outcome of it.
Help with this information
Should you wish to talk to one of the team regarding anything contained within this document please Contact Us.