Refunds & Cancellations
As standard, tickets are purchased on a non-refundable basis.
However, we understand that in certain situations cancelling may be the only option available to you, therefore our team may allow for circumstantial discretion in the form of a cash refund or account credit minus a 20% admin charge if cancelling 21 days or more in advance of the trip. This charge covers costs lost due to payment fees and administration time for managing the booking and restocking tickets.
We reserve the right in any circumstances (including failure to reach sufficient numbers) to cancel your trip and in this event, we will return to you all money you have paid to us or will offer you an alternative, available day trip to purchase of comparable standard. The arrangements for our excursions are made many months in advance, sometimes minor amendments (such as to departure times or pickup points) are unavoidable and we reserve the right to amend details when required and we will do our best to keep you informed. For major amendments, such as cancellation due to insufficient bookings, passengers will be offered the choice of an alternative day trip if available, or a refund in full of all monies paid. Either way, ClickTrips, will be exempt from any further liability.
ClickTrips accepts no liability for any loss incurred if the day trip does not go ahead due to inclement weather or unforeseen circumstances beyond its control, or if the trip departs but fails to arrive at the destination.
Help with this information
Should you wish to talk to one of the team regarding anything contained within this document please Contact Us.