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Frequently asked questions
Some questions get asked a lot, and getting in touch can be time-consuming. For this reason we have compiled list of frequently asked questions, so check to see if your question is here before getting in touch to save yourself some time.
Yes absolutely, but please use rubbish bags provided and alcohol consumption is strictly not allowed on board the coach.
By law, children do not need to be in a car seat. Most coaches only have lap belts and therefore a car seat would not be able to be fitted. Children of all ages must have an allocated seat, but they can sit on your lap at the parent’s discretion.
You must be at your pickup point at least 5 minutes before the pickup time as to not disrupt the day’s itinerary and delay other passengers. Due to the nature of coach travel, we will be unable to wait for any passengers who are not at the pickup on time. This also stands for the leave time from our destination, anyone who is not onboard before the agreed departure time will miss the coach departure.
Usually there would be, however, with current social distancing guidelines the toilet onboard the coach will not be in use but we will be making a stop en route in lieu of this.
To ensure our trips are COVID-Safe we will be making a comfort stop en route to the destination since onboard amenities such as toilet and refreshments will not be available.
Will there be storage on the coach for wheelchairs, pushchairs, motorised scooters, walkers and such?
Yes, there will be sufficient space for mobility items, if you have any exceptional storage requirements we ask that you get in touch to discuss these prior to the day.
Anybody under the age of 16 must be accompanied by a travelling adult.
Usually we would be happy to allocate requested seats. However, due to the boarding method we shall be adopting for social distancing safety, everyone on the coach will have their seats automatically allocated to them on the day. The allocations will be made to ensure the coach is filled from the back first whilst maximising the amount of space between groups.
We will require you to wear a mask, but only whilst boarding and alighting the coach, this is to help prevent any spread whilst moving around on the coach. Once you are seating, you are welcome to remove your mask for the duration of the journey should you choose to.
Yes, we will require you to use our hand sanitiser as you board the vehicle. This will just ensure that surfaces remain as safe as possible as you move along the coach during boarding.
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