Refunds & Cancellations
As standard, tickets are purchased on a non-refundable basis.
Whilst our team may allow for circumstantial discretion in the form of a cash refund or account credit, minus a 20% admin charge if cancelling 28 days or more in advance of the trip, this is not guaranteed and can only be judged on a case-by-case basis. This charge covers costs lost due to payment fees and administration time for managing the booking and restocking tickets.
We reserve the right in any circumstances (including failure to reach sufficient numbers) to cancel your trip and in this event, we will return to you all money you have paid to us or will offer you an alternative, available day trip to purchase of comparable standard. The arrangements for our excursions are made many months in advance, sometimes minor amendments (such as to departure times or pickup points) are unavoidable and we reserve the right to amend details when required and we will do our best to keep you informed. For major amendments, such as cancellation due to insufficient bookings, passengers will be offered the choice of an alternative day trip if available, or a refund in full of all monies paid. Either way, ClickTrips, will be exempt from any further liability.
ClickTrips accepts no liability for any loss incurred if the day trip does not go ahead due to inclement weather or unforeseen circumstances beyond its control, or if the trip departs but fails to arrive at the destination.
Help with this information
Should you wish to talk to one of the team regarding anything contained within this document please Contact Us.
incredibly friendly people
Our Outstanding Team
Dom
Our business and design guru with his own graphic and web design business, Acethespace Design, which has been going for over 10 years. He has excellent business experience whilst being an expert in websites, branding and design. He is continuously working to ensure everything is on point.
Connie
With over 15 years of experience within the coach industry, she manages the administration side of ClickTrips alongside bringing up her two young children. It is more than likely that she’ll be the friendly and familiar voice at the other end of the phone should you give us a call.
Adam
Having started his career in the coach industry in 1997 he now has almost 26 years of experience under his belt. With such incredible passion for everything he does Adam’s expertise lies in the planning of routes, knowledge of destinations and catering to customer needs.
James
James has worked within the coach industry for over 12 years, since the age of 16. His eye for detail is exquisite and he is responsible for ensuring you receive the best value for money. On top of this, he also adds a bundle of youth and charm to the business.
Chris
She's retired.
Lisa
She's not retired.
Paul
He's not retired.
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The ClickTrips Difference
Complimentary
Water
Onboard
Stewards
Loyalty
Discount Cards
Onboard
Drinks Service
Allocated
Seating
Each passenger on our trips receive a complimentary bottle of water, just one way we look out for you.
On the coach there is always one of the team to steward the coach ensuring you are well looked after.
We believe in rewarding our customers, which is why you’ll get a loyalty card for trip discounts when filled.
Onboard we have a selection of hot and chilled drinks served to you by the steward.
Every passenger is allocated a seat, this means you’ll always be sat with the rest of your group.